Shipping Policy

INTERNATIONAL ORDERS:

ALL ORDERS SHIPPED OUTSIDE OF THE U.S.A. - CUSTOMERS ARE RESPONSIBLE FOR ALL DUTIES AND TAXES ASSOCIATED WITH THE ORDER. JDubsRacing LLC is not responsible for taxes and duties. We do not know what those duties and taxes will be. Please do your own research prior to ordering.

STANDARD SHIPPING POLICY:

  • PO Box addresses are not accepted for bike and OneWheel orders. If one is submitted we will contact you for an alternate address. This will likely prolong our shipping process.
  • Please allow up to 2 business days for all custom orders, prior to processing, for shipment (excluding graphics, which take 10-14 days as noted).
  • ALL ORDERS SHIP FROM THE U.S. unless noted.

Return Policy

We understand things happen. Each of our brands have specific return and warranty policies. Here at JDubs we are committed to helping in any way we can. Here are some specific guidelines for general returns:

  • MANUFACTURE WARRANTIES ARE NOT SUBJECT TO AUTOMATIC RETURNS/REFUNDS. Manufacture warranties will be handled as a “part replacement” first and navigated within each manufactures warranty guidelines. For more warranty information see our warranty page.
  • JDubs Racing LLC is not responsible for return shipping costs on orders purchased by mistake or customer changed their mind. Customers will then be responsible for all shipping costs associated with the return of parts & accessories.
  • RETURNS MUST BE RETURNED WITHIN 30 DAYS OF DELIVERY.
  • Returns must be in new, unused condition for a full refund.
  • Customers are responsible to pay the return shipping on all bike returns. All Bike returns will be charged a restocking fee as each bike was paid to ship by JDubs to the customer through our free shipping program. Bikes then have to be reopened for inspection, and then repackaged in a manner it can be resold.
  • Bikes must have 0 hours and/or 0 miles on them and show no signs of usage.

Restocking Fees:

  • 20” Bikes = $60
  • 16” Bikes = $50
  • 12” Bikes = $40

Refunds are also based on the condition of the bike, it is encouraged you take photos of the bike and box before and after you package it back up. It is also heavily encouraged you insure the bike. If it arrives damaged or gets lost in transport, it will be your responsibility to file a clam with the shipping company.

Please contact us to process a return at TheTeam@JDubsRacing.com for further assistance and instructions.

If you have any questions or concerns please do not hesitate to reach out to us.

ORION WARRANTY REGISTRATION
PUR-SPEED WARRANTY INFORMATION