JDubs Racing - Warranty Information and Support
Warranty:
Please click the button below for warranty information. NOTE: ebikes are not intended to be used for jumping. Damage resulting from jumping will not be honored with the warranty.
You must return to:
No manufacturer warranty on any electrical components that have signs of water damage.
Please fill out the contact form below to file a claim and find out the current warranty status of your product.
NOTE: Please enter your order number, date of order and description of your issue in the comments field so we can best assist you promptly and effectively.
Contact form
ORION MOTO WARRANTY STATEMENT
This warranty is limited to the following Orion products when distributed through our dealer network in the United States
The following warranty applies to products manufactured on or after January 1, 2023
PRODUCTS COVERED BY THIS WARRANTY: LENGTH OF WARRANTY:
(A) PRIVATE USE (B) COMMERCIAL | RENTAL | COMPETITION
Electric Balance Bikes – RXB eForce 12, 16, 20
Frame and Forks = (A) 12 Months (B) No Warranty
Non-Electrical Components = (A) 12 Months (B) No Warranty
Electrical Components = (A) 90 Days (B) No Warranty
PŪR-SPEED LIMITED WARRANTY
Pūr-Speed warranties these products to be free from material and manufacturing defects from the date of
purchase as described below:
FRAME: 3 Years
ELECTRICAL COMPONENTS
(Including battery and charger): 180 Days
MOTOR: 180 days
This limited warranty will be void if the product is not used in accordance with the owner’s manual, such as:
- Damage in an accident, crash, or loss of control incident
- Used in a manner other than for recreation
- Poorly or incorrectly maintained
- Used in a manner in which the product was not specifically designed
- Failure to follow owner’s manual instructions or warnings
- Exposure of electronics or battery to water or moisture
- Modified in any way, except with Pūr-Speed approved parts
- Damaged by unauthorized service or parts
- Used for commercial purposes
This limited warranty does not cover any damage, failure, or loss caused by improper assembly, maintenance, or storage.
PŪR-SPEED is not liable for incidental or consequential loss or damage due directly or indirectly to the use or misuse of this product. For your records, SAVE YOUR ORIGINAL SALES RECEIPT WITH THE MANUAL. Write the serial number in the space provided inside your manual. Your bike’s serial number is located on the rear motor/wheel hub.